Koert Translations Privacy Policy | Last updated on June 7th, 2024
Here you will find explanations on how your personal data is processed when you visit, use and submit queries through our website. In case you have any further questions or concerns regarding our privacy policy or data processing, you can always contact us via the contact form, or simply give us a call at +41 44 585 3202.
In the context of this privacy policy, the data processors of your information are Koert Translations LLP and Koert Language Solutions OU (hereinafter collectively referred to as “Koert Translations”).
Sections:
- What data do we collect and process?
- How do we use your data?
- How do we store your data?
- What services are outsourced to third parties?
- What are your data protection rights?
- What are cookies and how do we use them?
- Changes to our privacy policy
- Reservation of right to change
1. What data do we collect and process?
Firstly, for security reasons and to protect the transmission of your confidential files and personal data, our site uses exclusively SSL/TSL encryption. We collect the contact details that visitors of the website provide themselves via the contact form or when subscribing to our newsletter, including:
- Name
- Gender
- Contact addresses (private or business)
- Email addresses
- Websites
- Phone numbers
As required, we may also store data that is important for managing orders and assisting customers, such as:
- Client-provided NDAs via the contact form.
- Documents for translation
- Log files that record order-related system activities in the customer’s profile.
We are legally permitted to store and collect data based on Article 6(1) a, b and f of the General Data Protection Regulation (GDPR). We have a legitimate interest in network and information security.
2. How do we use your data?
All the data we collect are used exclusively for:
- Assisting customers and answering inquiries
- Processing orders and collaboration requests
- Web traffic analysis
- Sending out newsletters
3. Where do we store your data?
Our website is hosted with All-Inkl.com – Neue Medien Münnich, which uses servers in Dresden, Germany. Each time our website is accessed, All-Inkl creates standard web server log files. These log files store the following details:
- Browser type and version
- Operating system used
- Referrer URL
- Date and time
- IP address
This data is not merged with any other data sources.
In accordance with Article 6(1) a, b and f of the GDPR, we have a legitimate interest in network and information security. Therefore, log files will need to be kept. Additional information can also be found in the All-Inkl Privacy Policy
4. What services are outsourced to third parties?
For the provision of our translation services, we rely on our global network of independent language provision contractors and industry specialists that have signed and are subject to our Service Contract & NDA, which guarantees the confidentiality of the documents they receive and personal data in accordance with the GDPR. These contractors only receive the documents provided to us by our clients, and no other personal data.
5. What are your data protection rights?
Insofar as we process your personal data, you have the right to request information from us regarding the contents of such data. You also have the right to:
- Request a copy of your data
- Delete, correct, or block access to your personal data
- Restrict the processing of your data
- Object to the processing of your data
- Withdraw consent to the processing of your data
If you believe that there has been a breach of the GDPR, you have the right for appeal to a competent data protection supervisory authority in the Member State of your habitual residence or place of work, or the place where the alleged breach has taken place in accordance with Article 77 of the GDPR.
6. What are cookies and how do we use them?
Cookies are small text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
We use functionality-focused cookies to improve your experience on our website, including:
- Saving your language and/or location preferences
- Keeping you signed in
- Understanding how you use our website
- Protecting against fraud or abuse
We also use third party cookies such as the Google Analytics service, which creates a cookie to track your browsing behavior on our website.
We do not use cookies for personalized advertising purposes.
If you wish, you can set your browser not to accept cookies, or remove these cookies from your browser. However, some of our website features may not function as a result.
7. Changes to our privacy policy
We keep our privacy policy under regular review and will place any updates on this web page.
8. Reservation of right to change
We reserve the right to change security and data protection measures if this becomes necessary, for example due to technical developments. In these cases, we will also adapt our information on data protection accordingly. Adjustments to our services may also lead to an adjustment of the privacy policy.